This ESA letter comparison is published by PetCerts. It lines up price, multi-pet pricing, what is included, stated turnaround and refund terms for ESA housing letters from PetCerts, Pettable and CertaPet, using each company's own wording from its public website.
Prices and policies as of October 26, 2026, per each company's website. Quoted text is copied from the pages listed under Sources. Where a company does not publish a fact, the table says "Not stated on website".
| Item | PetCerts | Pettable | CertaPet |
|---|---|---|---|
| Price | $95 + tax ($101.18 total with 6.5% sales tax), covering one year | Not listed on its public pages; shown after an online questionnaire | Starts at $149; tax and fees not stated |
| More than one pet | Add pets to the same order: your highest-priced pet is full price, and each additional pet is 50% off | Up to two pets per letter for no additional charge | Not stated on the pages checked |
| What the price includes | Evaluation by a licensed clinician; ESA housing letter if approved | Live consultation with a licensed mental health professional; letter if approved | Phone or video consultation with a state-licensed mental health professional; digital letter if approved, plus a mailed hard copy |
| Stated turnaround | 12-hour turnaround available (+$25) after clinician approval | Letter within 24-48 hours of approval; "Express Service" option at checkout, as fast as 24 hours | Therapist contacts you within 2 business days; 2-5 business days in total |
| Refund if the clinician does not approve you | Full refund, including tax, within 5–10 business days if not approved. | Refund of the entire purchase | Full refund |
| Refund if a housing provider denies the letter | Not stated on website | Full refund if your landlord does not accept your ESA letter after you have filed a complaint with HUD. Pettable says orders are otherwise non-refundable once signed, unless you do not qualify after your consultation, per Pettable's site, checked 10/26/2026. | May be eligible for a 100% refund of the eligible service fee, after documenting the final denial and working with your therapist on follow-up |
Adding more pets? Include them in the same order: your highest-priced pet is full price, and each additional pet is 50% off.
Get an ESA letter from PetCertsSee PetCerts pricing
PetCerts charges $95 + tax ($101.18 total) for a one-year ESA housing letter. CertaPet's website says its ESA letters start at $149. Pettable's price is not listed on its public pages; it is shown after an online questionnaire.
At PetCerts, you add pets to the same order: your highest-priced pet is full price and each additional pet is 50% off. Pettable says it can include up to two pets per letter for no additional charge. CertaPet's pages we checked do not state its multi-pet pricing.
PetCerts offers a 12-hour turnaround (+$25) after clinician approval. Pettable says you receive your letter within 24-48 hours of approval, with an Express Service option at checkout. CertaPet states a total timeline of 2-5 business days.
All three companies state a refund if you are not approved. At PetCerts, the refund includes tax and goes back to your original payment method within 5–10 business days of the clinician's decision.
PetCerts publishes this page. PetCerts is not affiliated with Pettable or CertaPet; names are trademarks of their owners.
This page is published by PetCerts. PetCerts is not affiliated with Pettable or CertaPet; names are trademarks of their owners. Terms can change; check each company's website before you buy.