Returns and Refunds Policy for Petcerts

At Petcerts, our mission is to provide affordable ESA and PSD letters to our valued customers. We are committed to ensuring your satisfaction with our products and services. Please review our returns and refunds policy outlined below for a clear understanding of our procedures:

Returns for Damaged Physical Merchandise:

If you receive damaged physical merchandise from Petcerts, we are here to assist you. Returns for damaged merchandise are accepted within 30 days of receiving the products. To initiate a return, please follow these steps:

Contact our customer support team via email at Help@PetCerts.com within 30 days of receiving the damaged merchandise. Provide proof of the damaged product by attaching clear photos to the email. Our customer support team will guide you through the return process and provide a return shipping label. Once we receive the damaged merchandise and assess its condition, we will process a replacement or issue a refund, based on your preference.

Issues with Verifying Letters:

For any issues related to verifying letters, whether ESA or PSD, please contact our customer support team at Help@PetCerts.com or call us at (833) 462-2786. We are dedicated to resolving any verification concerns promptly and efficiently.

Refunds Policy:

Petcerts stands by the quality and accuracy of our services. We do not issue refunds for businesses that unlawfully refuse to accept the letters provided to our customers.

However, we do provide refunds under the following circumstances:

Timely Letter Delivery: If a letter has not been provided to you in a timely manner as determined by Petcerts, we will issue a refund upon verification.

Verification Rejection by Landlord: In the event that a landlord is unable to successfully verify the provided letter, resulting in its rejection, Petcerts will issue a refund.

Please note that our refund policy is subject to review and verification by our team. We reserve the right to refuse refunds if the circumstances do not align with our policy guidelines.

We are committed to addressing any concerns or issues you may encounter with our products and services. Our customer support team is dedicated to providing the assistance you need. Contact us at Help@PetCerts.com or call (833) 462-2786 for any inquiries or assistance.

Thank you for choosing Petcerts for your ESA and PSD letter needs. Your satisfaction and well-being are our top priorities.