PetCerts Privacy Agreement
Last updated: November 10, 2026PLEASE READ THE FOLLOWING PRIVACY AGREEMENT CAREFULLY. BY ACCESSING OR USING PETCERTS (THE "SITE") OR OUR SERVICES, YOU HEREBY AGREE TO BE BOUND BY THIS POLICY AND ALL TERMS INCORPORATED HEREIN BY REFERENCE.
1. Information We Collect
In order to provide legitimate ESA and PSD evaluations, we collect personal information including your name, contact details, and state of residence. Furthermore, we collect sensitive health information through our HIPAA-compliant clinical assessment tools to facilitate review by licensed professionals.
If you start checkout, we save the email address you enter and the items in your cart, even if you don't complete your purchase. We use it to send you one reminder about your unfinished order. You can unsubscribe with one click, and we delete unfinished-checkout records after 30 days. We don't sell this information or share it with landlords, housing providers or Total Pet Check.
2. Use of Information & Operational Sharing
Your data is used primarily to facilitate clinical evaluations and the issuance of legal documentation. You hereby acknowledge and agree that PetCerts may share your data in a limited capacity for operational purposes. This includes, but is not limited to:
- Sharing intake assessments with state-licensed clinicians in our network.
- Sharing necessary delivery information with fulfillment partners for physical ID cards or hard-copy documentation.
- Internal administrative review to ensure quality control and legal compliance.
Marketing Protection Clause.
We never sell or share your clinical data, meaning your intake answers, health information, clinician notes and letter contents, with anyone for marketing, advertising or promotional purposes. The only order information we share for advertising is described in ‘Advertising and measurement on orders’ below, and you can opt out of it at any time.
3. Data Security & HIPAA Compliance
We implement industry-standard encryption and security protocols to protect your sensitive clinical data. Our systems are designed to be HIPAA-compliant, ensuring that your interactions with licensed mental health professionals remain confidential and secure.
Advertising and measurement on orders
When you place an order, we use cookies, pixels and server-side tools from our advertising partners, including Google (Google Ads), Meta and OpenAI, to measure whether our ads led to your order, to improve our advertising, and to show our ads to people, including you. Unless you opt out, for every order we share an order number, order value, currency, date and time, any ad-click identifier from your link or cookies, the technical details your browser sends (such as your IP address and browser type), and an encoded (hashed) version of your email address and phone number, which lets these partners match your order to their users. A hashed email or phone number can still be matched to you by a partner that already has it, so we treat it as personal information. We never share your intake answers, health information, clinician notes, letter contents, or the type of letter or product you ordered. Our partners handle this information under their own privacy policies.
Your choices: you can opt out at any time with the "Your Privacy Choices" link at the bottom of every page, or by turning on Global Privacy Control (GPC) in your browser. We treat a GPC signal, and a browser "Do Not Track" signal, as a request to opt out of the sale or sharing of your personal information and of targeted advertising, and, where state law gives you that right, to limit the use of sensitive personal information. Once you opt out, none of the order information above is shared with advertising partners from that browser. Opting out doesn't affect your order, price or service.
Washington, Nevada and Connecticut: if your billing address is in one of these states, we don't share your email address, phone number or any health-related information with advertising partners and don't use your order to target ads to you. We only share the order measurement details described above, and you can opt out of those too.
4. Third-Party Links
Our site may contain links to other websites. Please be aware that we are not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every website that collects personally identifiable information.
How Petcerts and Total Pet Check are related
Petcerts and Total Pet Check are both operated by Arvo Equities, LLC; Total Pet Check is a pet-screening service some housing providers use. Petcerts works for you: your licensed clinician decides independently, we don’t share your assessment or health information with Total Pet Check or any landlord unless you ask us to, and the only check anyone can run is a status lookup on National Animal Database using the letter code and last name you give them, a listing you control.
Total Pet Check has no access to Petcerts accounts, orders or clinical records.
5. Questions and Contact
It is the responsibility of you, the user, to read this policy before proceeding. If you do not agree to these terms, please do not use our services. For any questions regarding this policy or your data rights, please contact the Arvo Equities Legal Department:
Arvo Equities Legal Department
Email: legal@arvoequities.com